Refund, Returns & Shipping Policy
Effective Date: August 17, 2025
At Herbal Papa, we put care and attention into every blend, formulation, and herbal product we create. To ensure transparency and trust, please review our policies below.
1. Refund & Returns Policy
Because our herbal products are classified as food items, we are unable to accept returns once they leave our facility. This policy ensures the highest standards of safety and quality for all customers.
That said, your satisfaction matters to us. If your order arrives damaged, defective, or is lost in transit, you may be eligible for a refund or replacement.
To qualify:
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Contact our Support Team at support@herbalpapa.com within 7 days of receiving your order.
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Provide your order number and, if applicable, a clear photo of the damaged item or packaging.
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Product delivery will be verified through the official tracking/order number.
Resolution process:
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Verified refunds are processed within 48 hours.
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Replacement products are shipped within 1–3 business days after verification.
We are here to make sure you get what you ordered, in the best condition possible.
2. Shipping Policy
We ship all orders with care to ensure freshness and timely delivery.
Processing & Shipping Schedule:
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Orders are typically shipped 2–3 times per week.
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Orders are processed in the sequence they are received.
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U.S. domestic transit time: Usually 2–5 business days after shipping.
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Shipping times may vary depending on location, courier delays, or other factors beyond our control.
Exclusions — Some orders may take longer, including:
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Large bulk or wholesale orders
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Orders placed Friday through Sunday
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Orders placed on holidays
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Orders requiring customer verification before shipping
We will keep you updated and reach out if any delay is expected.
3. Need Help?
If you have any concerns about your order, please contact us directly:
📧 support@herbalpapa.com
📍 507 Front St, Unit #506, Summerville, SC 29486 USA
📞 +1 (757) 264-1031
Your trust means everything to us. Thank you for choosing Herbal Papa for your herbal wellness journey.