Orders
How do I check/track my order status?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account and click Track My Order anytime.
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. You can create an account for faster checkout next time.
When will my order be processed?
Most orders ship within 1–3 business days. Custom compounds may take an extra 2–4 days to prepare because its based on your history.
Shipping & Returns
How long will it take for my order to arrive?
U.S. orders typically arrive within 3–7 business days after shipping. International orders vary by location.
What is your return policy?
We cannot accept returns on opened herbal products. If your order arrives damaged or incorrect, contact us within 7 days for a replacement or refund.
Do you ship internationally?
Yes. We ship to many countries, but right now we’re just in USA. Rates and delivery times vary, see our Shipping Policy for details
Help & Support
Below are some of are common questions about help & support.
Can I get help choosing the right herbs?
Yes. Check our product descriptions, blog articles, or request a Custom Compound consultation.
How do I contact you?
Email support@herbalpapa.com or use our Contact Us form. We aim to respond within 1 business day
Do you offer bulk or wholesale orders?
Yes. Contact us with your requirements and we’ll send wholesale pricing if available.